Conditions d’utilisation

UK Terms of Sale and Website Use. Last updated 9 September 2026. These terms apply to new orders placed after publication where provided before purchase. Existing orders remain subject to the terms and binding promises applicable when ordered; updates do not operate retrospectively.

Key points before ordering

• Consumer standard goods: eligible distance purchases have a 14-day statutory cancellation period after receipt. Our separate 30-day satisfaction guarantee has additional conditions. The Returns & Cancellation Policy explains notice, return and refund deadlines.
• Genuinely bespoke goods: a change-of-mind cancellation right may be excluded only where the legal exception applies to the actual specification. Making a standard catalogue product after ordering is not enough. Fault remedies remain.
• Business orders: an accepted order is binding and does not carry consumer cooling-off rights or our standard consumer satisfaction guarantee. Your client's cancellation, delayed approval or failure to pay does not itself release you.
• Specifications and changes: check the agreed drawing, dimensions, finish, electrical requirements and site information before approval. Later changes require agreement on specification, cost and timing.
• Payment and delivery: the accepted order records payment stages and delivery arrangements. Business goods must be paid for before dispatch unless different terms are expressly agreed. Tell us before ordering about an essential deadline or specialist access requirement.

These key points summarise the detailed terms below. They do not reduce any statutory right or more favourable binding promise. Please raise anything unclear before committing to an order.

1. Who we are and when these terms apply

VORELLI® is a trading name of VORELLI LIGHTING LTD, registered in England and Wales, company number 14267449, VAT registration GB509551878. Registered office: Maxwell Road, Middlesbrough, TS3 8TE, United Kingdom. Customer service and correspondence: Unit 3, Maxwell Road, Middlesbrough, TS3 8TE, United Kingdom. Email sales@vorelli.co.uk or call 0800 888 6112.

These terms cover goods purchased from our UK company, including lighting, interiors and bespoke commissions. They do not govern sales by a separate overseas VORELLI company. Destination-specific export arrangements and separately commissioned services must be agreed in writing. Mandatory rights applicable to a cross-border purchase are preserved.

Read these terms with the accepted order and specification, Returns & Cancellation Policy, Delivery Policy, Warranty & Satisfaction Guarantee. We honour binding pre-contract descriptions and promises. A later invoice, policy update or standard clause does not silently override them.

2. Consumers, trade buyers and agents

A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. A discount, professional title, trade account or work delivery address does not alone determine status. Clauses labelled for business customers apply only to genuine business purchases. Nothing excludes a right or remedy that cannot lawfully be excluded.

Please identify the legal buyer and whether a designer, architect, contractor or other intermediary buys as principal or acts for a disclosed client. Anyone placing an order on another's behalf must have authority. A business purchaser remains responsible for its accepted order even if its own client cancels or fails to pay. We do not transfer obligations to an undisclosed end client.

Business buyers supplying a client: unless separately agreed, you buy from us as an independent business, not as our agent. Your client contract, retention provisions, approval procedures or delay penalties do not become part of our contract unless we expressly accept them in writing before our contract is made. You cannot extend our warranty or make additional promises on our behalf without our written agreement. This does not remove our own agreed obligations, any valid guarantee rights or remedies for our breach.

3. Orders, acceptance and contract records

Before commitment, the product page, checkout or quotation must identify the goods, total price, applicable taxes, delivery arrangements, payment terms and cancellation information. You can correct order details before submission. A quotation is valid for the stated period; if none is stated, ask us to confirm availability before accepting it.

Your order is an offer. We accept by written confirmation expressly confirming the order or confirming that manufacture has started. A message clearly labelled as receipt acknowledgement only is not acceptance. Payment processing alone is not acceptance where we have clearly explained this before payment. You may withdraw an offer before acceptance and receive a refund of money paid for it.

We do not begin chargeable manufacture before acceptance and any agreed specification approvals. If we cannot accept an order, we explain promptly and refund the relevant payment without undue delay. Once accepted, we cannot simply reprice or cancel because the order becomes less profitable. The accepted order, specification, expressly agreed changes and terms provided before purchase form the contract, together with binding descriptions and promises. Confirmation and applicable contractual information will be supplied in a form you can keep.

For business orders, inconsistent purchase-order terms apply only where expressly agreed in writing before acceptance. This does not displace terms already agreed between us.

4. Standard products and bespoke commissions

Standard goods include stock and catalogue products manufactured after ordering. Made-to-order production alone does not make an item exempt from consumer cancellation law. Genuinely bespoke goods are made to an individual specification or clearly personalised. Where the legal exception applies, we identify the actual customisation and explain the cancellation restriction before purchase. A fixed menu of standard finishes, sizes or stock components is not automatically exempt. Each item in a mixed order is assessed separately.

For bespoke work, the agreed specification should identify the model, quantity, dimensions and units, finish/code, material, suspension or drop, light source, colour temperature, dimming, electrical requirements and any relevant drawings, samples and tolerances. Where approval is required, we obtain written approval from you or your authorised representative. Silence is not approval. Approval should identify the drawing or specification version and date. We may rely on measurements and site information you supply unless we have agreed to verify them or an error should reasonably be apparent to us. Changes after approval need a revised written agreement covering any reasonable additional work, price and timing. Approval does not waive responsibility for our errors, safety obligations or goods that fail to match the agreed specification.

Check customer-supplied measurements, access and site information carefully. Tell us before purchase about any particular purpose, essential date, commercial environment, outdoor or bathroom use, coastal exposure, voltage or control-system compatibility. We confirm the requirements we agree to meet. We remain responsible for our own measurements, advice, design work and contractual commitments.

Natural stone, alabaster, timber, hand-worked glass and finishes may vary within the characteristics and tolerances described or agreed before purchase. Those variations are not permission to supply unsafe, materially different or inferior goods. An agreed description or sample is not overridden by a general screen-colour disclaimer.

5. Prices, deposits and payment

The payment currency and total are shown before commitment. Consumer prices include applicable VAT; trade quotations may show a net price if VAT and the total payable are clear. Delivery and other charges must be disclosed before purchase. Optional extras require express agreement.

Online payment is due as shown at checkout. For quoted projects, bespoke work or agreed credit, the accepted order states any deposit, stage payments, balance and due dates. There is no universal deposit percentage or credit period under these terms. A deposit is a payment towards the price, not automatically an irrecoverable cancellation charge.

Business payment terms: unless different payment terms are expressly agreed before acceptance, the price of the goods is payable in full before dispatch. A trade account or trade discount does not itself grant credit. For agreed staged deliveries, the accepted order identifies the payment due for each stage. Payment is not conditional on your client paying you or approving your work unless we expressly agreed that condition before acceptance. Nothing in this paragraph removes a lawful right to withhold a disputed sum because of our breach.

We raise obvious pricing errors before acceptance where possible. After acceptance, we seek agreement to a correction and never debit an increase without authority. Any legal right concerning a genuine mistake depends on its circumstances, not a general right to reprice.

If an agreed payment is overdue, or essential information or access you agreed to provide is missing, we explain in writing what is needed and allow a reasonable period to put it right before proportionately suspending affected work or dispatch. We may end the affected order only if the failure is material, continues after that period and we have warned you in writing of that consequence. We account for payments received and any lawful, evidenced net loss, and refund the balance due without undue delay. We do not automatically forfeit payments, accelerate the entire price or penalise a genuine, reasonably raised performance dispute. We remain responsible for delays or failures caused by us. For business customers only, statutory late-payment interest and recovery compensation may be claimed where legally applicable, with the basis and amount identified.

6. Changes and cancellations

Request changes promptly. We explain feasibility and any effect on completed work, price, specification or delivery. A change is binding only when agreed by both parties, including any extra price. We do not substitute a different size, finish or electrical specification without agreement.

If we propose a material change that you do not accept, existing contractual and statutory remedies remain, including any right to end the affected contract and obtain a refund. We do not treat silence as acceptance.

The Returns & Cancellation Policy distinguishes statutory cancellation, our additional standard-goods guarantee, business orders and bespoke settlements. No fee applies to a valid statutory change-of-mind cancellation or a refund due because of our breach. Where no free cancellation right applies, we may agree a settlement based on evidenced net loss after mitigation, including irrecoverable work and commitments and properly recoverable profit, less avoided costs, credits and recovery. Production progress is not an automatic retention percentage. A proposed settlement must be expressly accepted; it does not authorise a new card charge. A separate claim where a buyer ends a binding order without a right to do so is addressed in section 6 of that policy.

7. Delivery, risk and ownership

The accepted order and Delivery Policy set out timing, charges, service and access requirements. Manufacture, quality checks, dispatch and transit are separate stages. Estimates do not allow indefinite delay or remove statutory delivery remedies.

For consumers, goods remain at our risk until physically received by you or your nominated recipient other than the carrier, except where the statutory exception applies to a carrier you independently commissioned and we did not offer. For business customers, risk passes on physical delivery to the agreed address or collection by you or your independently appointed carrier, unless different delivery terms were expressly agreed.

Ownership passes on full payment for those goods, without changing the consumer risk rule. This clause gives no authority to enter premises unlawfully or remove installed goods in breach of another person's rights.

8. Installation, safety and conformity

Unless expressly included, supply does not include installation, structural work, specialist lifting, electrical alterations or third-party control commissioning. A competent installer must assess structural support, local electrical requirements, clearances and installation conditions and follow the supplied instructions. Check items before non-refundable installation arrangements where practicable. Do not install or use goods known to be unsafe.

Consumer goods must be of satisfactory quality, fit for the purpose required by law and as described. Services we agree to supply must be performed with reasonable care and skill. Business goods must conform to the accepted description and specification and applicable quality and fitness obligations under the Sale of Goods Act 1979.

Normal installation does not remove rights for inherent faults, incorrect goods, faulty instructions or non-conformity for which we are responsible. We assess reasonably evidenced inspection, removal, reinstallation and other costs under the contract and law; these are not all excluded. Contact us before remedial expenditure where practicable, but urgent reasonable safety action need not wait.

Please report apparent damage or shortages promptly, ideally within 48 hours, to help investigation. This is not an automatic cut-off for legal claims. Reasonable proof of purchase is sufficient; the original paper receipt or packaging is not the only evidence. We may reasonably inspect goods or request relevant photographs or technical details, but will not require unsafe tests or direct a customer exclusively to the manufacturer where we are legally responsible. Remedies are explained in the Returns & Cancellation Policy.

Business onward delivery: where practicable, inspect goods before onward transport or installation and keep reasonable receipt, condition and handover records. Give your installer or customer the relevant safety, installation and care information supplied with the goods. Notify us promptly of a safety concern and do not knowingly supply or install an unsafe item. Later transport or handling does not itself extinguish a claim for an inherent defect or our breach; responsibility depends on the cause and evidence.

9. Liability

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective-product liability that cannot be excluded, our right-to-supply obligations or any other liability the law does not permit us to exclude or limit.

Consumers: we are responsible for foreseeable loss or damage resulting from our breach or failure to exercise reasonable care and skill. A loss is foreseeable if obvious or known to both parties as a possible result when contracting. We are not responsible for loss caused solely by misuse or an unrelated third-party error. Mandatory consumer remedies and responsibility for our own goods, advice and agreed services are preserved.

Business customers only: subject to the non-excludable liabilities above and any separately agreed liability schedule, neither party is liable for indirect or consequential loss. To the extent lawful and reasonable, VORELLI is not liable for business loss of profit, business interruption, lost opportunities or reputational loss, whether direct or indirect. This does not exclude repayment of a price or refund due, recoverable reasonable direct rectification costs or liabilities expressly preserved elsewhere in the contract.

Any project-specific liability cap must be expressly agreed before the contract is made and must be lawful and reasonable. Both parties must take reasonable steps to minimise recoverable loss, with no double recovery.

10. Events outside reasonable control

If an event genuinely beyond our reasonable control prevents performance, we explain its effect, take reasonable mitigation steps and keep you informed. Increased cost or a general supply-chain difficulty does not automatically excuse all obligations. We seek agreement to a reasonable revised timetable where necessary. This clause does not permit indefinite postponement, unilateral substitutions, removal of statutory delivery rights or retention of payment where a refund is due.

11. Designs and website use

Each party retains its existing intellectual property. You permit us to use material you provide to quote for and perform the order and must have the necessary permission to supply it. We remain responsible for our own material. Payment for goods does not automatically assign copyright or design rights in our designs. Ownership, exclusivity or reproduction rights in newly commissioned work require express agreement.

Website images, text and other material may belong to us or our licensors. You may retain order information and use specification material supplied for the agreed project; wider commercial reproduction requires permission. Use the site lawfully, do not interfere with its security or others' rights, and protect your account credentials. Notify us promptly of suspected unauthorised use. These terms do not make you automatically liable for every unauthorised account action.

12. Complaints, privacy and governing law

Contact us using the details above and ask for management review if your complaint remains unresolved. Raising a complaint does not delay or replace a statutory notice or remedy. If we cannot resolve a consumer complaint, our final response will explain any alternative dispute resolution available and whether we are required or willing to participate. You retain the right to use the courts. Personal information is handled under the Privacy & Cookie Notice; agreement to sale terms is not consent to optional marketing.

These terms are governed by the law of England and Wales. Business disputes are subject to the courts of England and Wales unless expressly agreed otherwise. Consumers retain mandatory protections and the courts available to them where they live, including Scotland and Northern Ireland and applicable cross-border protections.

If a provision is unlawful or unenforceable, the rest continues only where it can fairly and lawfully do so. Delay in exercising a right is not automatically a waiver. A transfer of our obligations must preserve your rights and not materially disadvantage you. Only the parties may enforce these sale terms except where a guarantee, express agreement or law gives another person rights. Existing orders cannot be changed merely by publishing new terms.