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UK Delivery Policy. Last updated 9 September 2026. Applies to new orders placed after publication where provided before purchase. Existing agreed delivery terms and statutory rights are preserved. This policy concerns goods sold by VORELLI LIGHTING LTD.

1. Lead times and order progress

The lead time on your product page or quotation, as agreed when ordering, applies to your purchase. Our collection guide is:

• VORELLI® Ready-Made Items: 0-1 weeks.
• VORELLI® x Crystal: 2-3 weeks.
• VORELLI® x Marble: 3-4 weeks.
• VORELLI® x Nature: 3-4 weeks.
• VORELLI® x Focus SB: 4-6 weeks.

This is an indicative manufacturing and delivery guide, not a substitute for your agreed order timetable. Product-specific or project-specific timings agreed before purchase take precedence. Any dependencies on written specification approval, agreed payments or site information must be explained before commitment, including when the period starts and whether it uses calendar or working weeks. We do not add undisclosed waiting periods afterwards.

Manufacture, quality assurance, dispatch and transit are distinct stages. We provide dispatch notification and tracking where available. A next-working-day DHL or other courier service, where confirmed for your item and postcode, describes transit after dispatch; it is not a next-day manufacturing promise. Oversized, crated or specialist items and some destinations require different arrangements. A service estimate does not override an expressly agreed delivery commitment.

Please tell us before ordering if a date is essential. For consumers, delivery must take place within the agreed time or, if no time is agreed, without undue delay and within 30 days after the day the contract is made. A longer made-to-order period must be agreed; describing goods as bespoke does not itself remove that requirement.

2. Charges, destinations and delivery service

Availability, destination restrictions, delivery charges and applicable taxes must be provided before you commit. Service and cost may depend on size, weight, packaging, postcode and access, including Northern Ireland, the Highlands and islands. We will not impose a delivery surcharge after acceptance without agreement.

For oversized, crated or specialist goods, the agreed service must state the delivery point and whether unloading, lifting, room placement, unpacking or packaging removal is included. Ordinary delivery does not include installation, structural work or specialist lifting unless expressly agreed.

Exports require destination-specific delivery terms, taxes, duties and any importer responsibilities to be agreed in advance. The Channel Islands and Isle of Man may have different territorial and tax arrangements. This UK policy does not make a UK purchaser responsible for undisclosed import costs arising from our own sourcing. Sales by a separate overseas VORELLI entity are governed by that seller's terms.

3. Access, appointments and customer-requested delays

Tell us about stairs, lifts, narrow entrances, parking controls, timed access, restricted unloading or specialist lifting needs before delivery is booked. You are responsible for accurate access information you supply; we remain responsible for our own advice and commitments. We will confirm what the selected service can provide.

If you miss an agreed appointment or request delayed delivery, we will seek a practical rearrangement. Reasonable additional delivery or storage costs actually caused by that request or failure may be payable where their basis was disclosed and the charge is lawful. We will explain the amount before agreement where practicable. There are no undisclosed automatic daily fees and no charge for failure caused by us or our appointed carrier.

If you request storage or a later delivery date, we confirm the revised arrangements and any agreed cost in writing. An agreed payment date changes only if we agree a change or the law permits withholding payment. Storage at your request does not itself count as physical delivery or transfer consumer risk. One missed delivery does not mean abandonment or automatic forfeiture of your payment. We make reasonable contact attempts and give reasonable notice before further action permitted by the contract and law.

4. Delays and split deliveries

If we expect to miss the agreed timetable, we explain promptly, provide a realistic update and seek agreement where a change is required. Silence does not mean you accept a revised date. We take reasonable steps to reduce delay; an estimate is not an unlimited extension.

Consumers may be entitled to end the contract immediately if we refuse delivery or miss a deadline that was essential from the circumstances when contracting or that you told us was essential before purchase. Otherwise, you can normally require delivery within an appropriate additional period and end the contract if we fail to meet it. Amounts due are refunded without undue delay. These remedies can apply to bespoke as well as standard goods.

Where split delivery is appropriate, we agree the arrangements and identify outstanding items. We do not impose additional charges for splitting an order without agreement. Partial delivery does not remove rights relating to missing goods or, where applicable, a whole order or indivisible commercial unit. Business delivery remedies follow the accepted contract and applicable law.

5. Receipt, damage and risk

Check packaging, goods and quantities when practicable. Report damage or shortages promptly, ideally within 48 hours, with photographs where safe. This helps investigation and carrier claims, but is not a deadline that extinguishes legal rights. A delivery signature does not confirm that goods are undamaged or conform to the contract.

For consumers, goods remain at our risk until physically received by you or your nominated recipient other than the carrier, subject to the statutory exception for a carrier you independently commissioned and we did not offer. We investigate loss or damage involving our appointed carrier; you do not have to pursue the carrier instead of us. For business buyers, risk passes as stated in the Terms of Sale or expressly agreed delivery terms.

Check goods before arranging non-refundable installation where practicable. Do not install or use goods that may be unsafe. Normal installation does not remove rights for inherent faults or other non-conformity. See our Returns & Cancellation Policy for returns, fault remedies and the separate rules about return costs.

6. Delivery assistance

Contact sales@vorelli.co.uk or 0800 888 6112, quoting your order reference if available. Correspondence: VORELLI LIGHTING LTD, Unit 3, Maxwell Road, Middlesbrough, TS3 8TE, United Kingdom. Ask for management review if the delivery issue remains unresolved. Our Terms of Sale explain complaints and dispute resolution.