Thirlmere Wall Light

Delivery:

• Stock items: We offer a 7-day delivery service for our in-stock collections. Check with our team for more details. In-stock collections include: Boeotia, Gotham, Knightsbridge, and Milltimber Collections.
  
• Made-to-order items: Most of our chandeliers are made-to-order, and the typical delivery time for these items is around 10-14 days.
  
  Due to high demand of orders our current lead time is 17-18 days until further notice.
  
  Once your order is confirmed, our skilled artisans will begin crafting your bespoke chandelier, and it will be delivered to you within the estimated timeframe.
  
  
• Custom items and larger chandeliers: For custom items and larger chandeliers, please allow up to 21 days for delivery. These pieces require additional time for customisation and meticulous craftsmanship to ensure they meet your unique specifications.

Note: To obtain the most accurate lead time for your order, we recommend contacting us directly. Our customer service team will be more than happy to provide you with the precise delivery timeline based on the specific chandelier you've chosen.

Returns:

• Satisfaction guarantee: We take pride in the quality and craftsmanship of our chandeliers. If for any reason you are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee. This means you can return the item within 30 days of receiving it for a refund or exchange.
  
  
• Return postage: Please note that customers are responsible for the return postage costs. When returning an item, we recommend using a reliable and insured shipping method to ensure its safe return. Once we receive the returned chandelier and verify its condition, we will process the refund or exchange promptly.
  

At Vorelli, we strive to provide you with exceptional lighting pieces and a hassle-free shopping experience. If you have any further questions or require assistance with delivery or returns, please don't hesitate to contact our dedicated customer service team.